At tHEMEat Company, we strive to provide high-quality products and services. Due to the nature of our products, our refund policy is as follows:

 

1. VEME® Iron Supplement

• Refund Eligibility:
  Refunds are only allowed if requested within 5 working days of purchase.

  • Requests made after 5 working days will not be eligible for a refund.

  • The product’s box must not be tampered with or opened to be eligible for a refund

  • Products purchased on sale of with a special promotion

• How to Request:
  Please email us within 5 working days at hello@themeatsg.com with your order number, invoice/receipt and reason for refund.

 

2. Frozen Products (VEME® Minced Meat and VEME® Bites):

• Small Orders (Total Frozen Products < SGD 200):

  • No refunds will be issued once the order is confirmed.

• Bulk Orders (Total Frozen Products ≥ SGD 200):

  • 100% refund in the event order is cancelled within 12 hours of order confirmation and before the item is sent out.

  • You may request a 75% refund if the cancellation is made within 24 hours of order confirmation.

  • Requests made after 24 hours will not be eligible for any refund.

 

• How to Request:
  Send your cancellation request to hello@themeatsg.com with your order number, item details, and reason for cancellation.

 

3. Shipping costs

• Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

 

4. Contact Information

• For any inquiries regarding this policy, please contact:

  • tHEMEat Company Pte Ltd (UEN: 202137130N)

  • +65-9792-0656

• Email Address: hello@themeatsg.com

• Office Address: 9 Chin Bee Drive, Level 4 Unit 6, Singapore 619860

 

5. Changes to This Policy

• We may update this refund policy from time to time. We encourage customers to review this policy periodically for any changes.